Dear Customer,

Thank you for choosing to purchase our crystal products. We greatly value your satisfaction and are committed to providing high-quality products and excellent service.

If you have any issues with the crystal product you purchased, we are more than willing to assist you with refunds and reshipment. Please contact our customer service team within 7 working days of receiving the product, providing the order number and a detailed description of the issue. We will do our utmost to resolve the problem for you.

Here are some important points regarding our refund and reshipment policy:

 

Eligibility for Refund or Reshipment

  1. Defective or Damaged Items:
  • If you receive a product that is defective, damaged, or incorrect due to shipping or handling, please contact us within 7 days of receiving your order.
  • To process your request, you must provide clear photos of the damaged or defective item and its packaging. Once approved, we will either:
              •Issue a full refund to you, or
              •Arrange a reshipment of the same product.

 

  1. Non-Refundable or Non-Reshippable Items:
  • Change of mind or personal preference.
  • Natural variations in the size, shape, or color of crystals (as these are inherent to natural products and not considered defects).
  • Custom or personalized items are non-refundable and cannot be re-shipped.

 

Refund Process

If the issue meets the above eligibility criteria:

Contact us via [email/Chat button on pages] with your order details, description of the issue, and required photos. Once your request is approved, we will provide instructions for refund or reshipment, if applicable.

 

Important Notes

Refunds will only be processed after the refunded item is inspected and approved. Please allow 5-10 business days for the refund to reflect in your account.

Reshipment will be processed after verification of the reported issue and is subject to product availability.

We are not responsible for delays or losses caused by courier services once the product has been shipped.

If you have any additional questions or concerns, please contact us at [email/Chat button on pages].

 

Once again, thank you for your purchase and support. We look forward to providing you with a satisfactory resolution and continuing to offer you high-quality products and services.

Wishing you a pleasant shopping experience!

 

Best regards,

Your Service Team